Due to global supply demands, you may experience longer than expected transit times for orders and phone wait times for customer support. For expedited support, click Shutterfly Assistant on the lower-right to connect with a chat specialist.
We appreciate your patience as we work to assist you quickly and safely. You can download photos one at a time or in batches. Single photo downloads are saved to your computer immediately.
Multiple photo downloads will be sent via a link to a zip file or files containing your selected images to the email address associated with your account. Recent photos added to your account within the last 2 years are downloaded at full resolution. If you wish to download full resolution versions of older photos, instructions are provided in the email sent when you request a multiple photo download. Download from Shutterfly Share Sites. Share Site photos can be downloaded one at a time from Share Sites you own or are a member of subject to permission levels and site settings.
Full resolution downloads of images in your Shutterfly account are available through the website. See Download from My Photos above. Skip to Navigation Skip to Main Content Attention Shutterfly Customers: Due to global supply demands, you may experience longer than expected transit times for orders and phone wait times for customer support.
Toggle SideBar. Help Center. There is no fee to upload or store photos, maintain an account, or share photos online with others. Pay only for Prints or Products you order. No maximum file size limit we do encourage you to keep photo file sizes under 10 megapixels, there is no added benefit to printing with larger. Please use as little compression as possible for best results. Most photo editing programs have a "Save As" command, which allows you to save a copy and convert a file into a different format.
We do not offer a service to convert files into other formats. For videos: we accept the following file formats: flv, m4v, mp4, mp2, mpeg, mpg, mov, qt, dv, asf, avi, movie, mts, m2ts, 3gpp, 3gp, and wmv. Back to top Understanding Resolution Resolution refers to the number of pixels in an image.
Some additional quick tips: Upload first, then crop! If you want to crop your photo, we recommend doing so after uploading the original to Shutterfly. It's easy, and the benefit is that you can adjust and change it as needed.
We warn you about low-resolution photos. If your photo doesn't meet our recommended resolutions, the photo will display on our site with a warning. This is to help prevent dissatisfaction due to ordering something that may not print well. It may look okay online, but may not print well. Your best bet is to use a different photo.
Don't forget to check for overall photo quality. How to Upload using a Windows PC From the pop-up window, navigate to the folder containing the photos you want to upload. To select consecutive photos, single-click on the first photo, hold down the SHIFT key, and then single-click on the last photo in the group.
To select a non-consecutive group of photos, single-click on the first photo, hold down the CTRL key, and then single-click on each additional photo you want to select. Back to top How to Upload using a Mac It's important to remember when using a Mac, you'll first want to export your photos from iPhoto so that they are ready to upload to Shutterfly. We provide steps for both the export from iPhoto and then the upload to Shutterfly steps below. Export from iPhoto. From your iPhoto library, select multiple photos or albums by holding down the 'Command' key and clicking the photos you want.
Click 'File' in the top left to reveal the drop down menu. Choose the file format, quality, size from the option pop-up window.
Review our list of Frequently Asked Questions below for everything you need to know about sharing your photos. Important Reminder: Should you choose to 'Delete' any photo from your account, it will also delete that file image from anyone that you shared it with, even if they saved it to their account. Frequently Asked Questions Can I share full albums? What are Sharing options? Can I share photos and videos via email? Can I send photos from my own email? Can I share photos and videos to Facebook?
Can I share photos and videos to a Share Site? Can I download my full-resolution photos and videos? Can I share full albums? Yes you can! For both Locked and Unlocked albums, the recipient can re-share, download, save the album to their own account, and order prints or other products with the images. Live chat: Get Support. Corporate Shutterfly, Inc. Stay Connected. Our brands:. All rights reserved.
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